Refund and Return Policy

At WireMart, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Refund and Return Policy carefully to understand our procedures and guidelines.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within [Number] days of receiving your order.
  • You must provide proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

  • Items that have been used or installed.
  • Items that are not in their original packaging.
  • Items marked as non-returnable.
  • Custom or special-order items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item(s).
  4. Pack the item(s) securely in the original packaging, including all accessories and documentation.
  5. Clearly write the RMA number on the outside of the package.
  6. Ship the package to the address provided by our customer support team.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure the safe return of the item(s). WireMart is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund or exchange within [Number] business days.

5. Refund Options

If you are eligible for a refund, you may choose one of the following options:

  • Original Payment Method: The refund will be credited to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear on your statement.
  • Store Credit: You may opt to receive store credit for the full purchase amount, which can be used for future purchases on our website.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please indicate this when initiating the return. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information]. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos of the damaged or defective item and its packaging to expedite the process.

8. Non-Returnable Items

The following items are non-returnable:

  • Items that have been used or installed.
  • Items that are not in their original packaging.
  • Items marked as non-returnable.
  • Custom or special-order items.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Contact Information].